Frequently Asked Questions

How do I book a tour with The Lombok Tour?

Booking is easy. Simply choose your preferred tour package, complete the booking form on our website, or contact us directly via WhatsApp. Our team will confirm your booking and provide all the necessary travel details.

What is included in the tour package?

Most tour packages include hotel pick-up and drop-off, private transportation, entrance fees, snorkeling equipment (if applicable), bottled water, and a professional local guide. Please check each tour page for specific inclusions.

Are your tours private or shared?

The Lombok Tour specializes in private tours, allowing you to enjoy a more comfortable, flexible, and personalized travel experience with your family, friends, or group.

Can I customize my Lombok tour itinerary?

Yes. We offer fully customizable private tours. You can modify destinations, pick-up times, or combine multiple attractions to create a tour that suits your travel preferences.

What should I bring during the tour?

We recommend bringing comfortable clothing, sunscreen, sunglasses, swimwear, a towel, comfortable shoes or sandals, a camera, and cash for personal expenses or lunch.

Do you provide hotel pick-up and drop-off?

Yes. Complimentary hotel pick-up and drop-off are available in selected areas, including Senggigi, Mataram, and Kuta Lombok. Additional charges may apply for locations outside our standard service area.

Is snorkeling equipment included?

Yes. For all snorkeling tour packages, we provide complete snorkeling equipment, including a mask, snorkel, and fins. Life jackets are also available upon request.

What happens if the weather is bad?

Your safety is our priority. If weather or sea conditions are unsafe, we will reschedule your tour or offer an alternative itinerary whenever possible.

Which payment methods do you accept?

We accept cash payments, bank transfers, and other payment methods agreed upon during the booking process. Please contact us for the latest payment options.

Why choose The Lombok Tour?

The Lombok Tour offers private tours with experienced local guides, comfortable transportation, flexible itineraries, competitive prices, and carefully selected destinations to ensure an unforgettable travel experience across Lombok.

Is The Lombok Tour suitable for families and children?

Absolutely. Many of our tour packages are family-friendly and suitable for children, couples, and small groups. Our team will help recommend the best itinerary based on your travel needs.

Do you offer airport transfers in Lombok?

Yes. We provide reliable airport transfer services to and from Lombok International Airport, with comfortable private vehicles and professional drivers.

Which are the most popular tours in Lombok?

Our most popular tours include the Pink Beach Tour, Gili Islands Snorkeling Tour, Tetebatu Rice Terrace Tour, Sendang Gile & Tiu Kelep Waterfall Tour, Benang Kelambu Waterfall Tour, and South Lombok Beach Tour.

Can I book a tour at the last minute?

Yes, depending on availability. We recommend booking at least one day in advance to secure your preferred date and tour package.