Privacy Policy

Welcome to The Lombok Tour. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or book our travel services.

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Full name
• Email address
• Phone or WhatsApp number
• Tour booking details
• Pick-up location
• Travel date
• Number of participants
• Any additional information you voluntarily provide

We may also automatically collect non-personal information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit

2. How We Use Your Information

The information we collect is used to:

• Process and confirm your bookings
• Respond to your inquiries
• Provide customer support
• Arrange transportation and tour services
• Improve our website and services
• Send booking confirmations and important travel updates
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic.

You can disable cookies through your browser settings if you prefer.

4. Third-Party Services

We may use trusted third-party services, including:

• Google Analytics
• Google Maps
• WhatsApp
• Email service providers
• Payment providers (if applicable)

These services have their own privacy policies governing how they process your information.

5. Data Protection

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

6. Information Sharing

We only share your information when necessary to provide our services, including with:

• Tour guides
• Drivers
• Transportation partners
• Accommodation providers (if included in your package)
• Government authorities when required by law

We never share your information for marketing purposes without your consent.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your personal data
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

8. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

9. Children’s Privacy

Our services are not intended for children under the age of 13 without parental or guardian supervision. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

The Lombok Tour

📍 Lombok, West Nusa Tenggara, Indonesia

📧 Email: dhelomboktour@gmail.com

📱 WhatsApp: +6287892180231

🌐 Website: https://thelomboktour.com

Privacy Commitment

At The Lombok Tour, your privacy is important to us. We are committed to handling your personal information responsibly and providing a safe, secure, and trustworthy booking experience for every traveler exploring the beauty of Lombok.