Terms and Conditions

Terms and Conditions

Last Updated: July 2026

Welcome to The Lombok Tour. By accessing our website and booking our services, you agree to comply with the following Terms and Conditions. Please read them carefully before making a reservation.

1. Booking

All bookings are subject to availability.

To confirm a reservation, customers may be required to provide accurate personal information, including:

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Tour date
  • Pick-up location
  • Number of participants

A booking confirmation will be sent after your reservation has been accepted.

2. Payment

Payment methods will be confirmed during the booking process.

Depending on the selected tour package, full payment or a deposit may be required before the tour date.

Any remaining balance, if applicable, must be paid before the tour begins.

3. Cancellation & Refund Policy

Customers may cancel their booking by contacting us as soon as possible.

Refund eligibility depends on the cancellation date, operational costs, and reservations already made with third-party providers.

No refunds will be provided for:

  • No-shows
  • Late arrivals that result in missing the tour
  • Voluntary early departure during the tour

If The Lombok Tour cancels a tour due to unsafe weather, natural disasters, or other unforeseen circumstances, guests may choose to reschedule or receive a refund where applicable.

4. Tour Schedule

Tour itineraries are subject to change due to:

  • Weather conditions
  • Sea conditions
  • Road closures
  • Government regulations
  • Safety considerations
  • Force majeure events

We will always make reasonable efforts to provide alternative arrangements whenever possible.

5. Health & Safety

Guests are responsible for ensuring they are physically fit to participate in the selected tour.

Please inform us in advance of any:

  • Medical conditions
  • Food allergies
  • Physical limitations
  • Special assistance requirements

For snorkeling, waterfall trekking, and adventure activities, participants should follow all safety instructions provided by our guides.

6. Guest Responsibilities

Guests agree to:

  • Respect local customs and traditions.
  • Follow the instructions of guides and drivers.
  • Protect the natural environment.
  • Avoid damaging coral reefs, wildlife, or public facilities.
  • Keep personal belongings secure throughout the tour.

Guests are responsible for any damage caused by intentional misconduct.

7. Travel Insurance

Travel insurance is not included unless specifically stated.

We strongly recommend that all travelers obtain comprehensive travel insurance covering:

  • Medical expenses
  • Personal accidents
  • Trip cancellations
  • Lost or damaged belongings
8. Liability

The Lombok Tour is not responsible for:

  • Personal injury caused by negligence or failure to follow safety instructions.
  • Loss, theft, or damage of personal belongings.
  • Delays caused by traffic, weather, ferry schedules, or other circumstances beyond our control.
  • Events resulting from force majeure.

Our liability is limited to the value of the booked tour services.

9. Photography & Media

During the tour, photos or videos may be taken for promotional purposes.

If you do not wish to appear in our promotional materials, please inform our team before the tour begins.

10. Pricing

All prices displayed on our website are subject to change without prior notice.

Confirmed bookings will not be affected by future price changes.

Additional charges may apply for:

  • Special pick-up locations
  • Customized itineraries
  • Extra participants
  • Additional services requested during the tour
11. Privacy

Personal information collected during the booking process is handled in accordance with our Privacy Policy and is used solely for providing tour services and customer support.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

Any disputes arising from the use of our services will be resolved through mutual discussion whenever possible.

13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us.

The Lombok Tour

📍 Lombok, West Nusa Tenggara, Indonesia

📧 Email: info@thelomboktour.com

📱 WhatsApp: +62 812-3456-7890

🌐 Website: https://thelomboktour.com

Agreement

By booking a tour or using the The Lombok Tour website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We are committed to providing a safe, reliable, and enjoyable travel experience while ensuring fairness and transparency for all our guests.